Privacy Policy

CUTIPOL - Cutelarias Portuguesas, SA is responsible for the website www.cutipol.pt, hereinafter referred to as the website, and is committed to ensuring the privacy of the personal data of its users. CUTIPOL is committed to protecting and respecting the privacy of the holders of personal data. This policy explains how Cutipol collects, protects, processes, uses and destroys, as well as, guarantees the right to access and update the personal data that users of the website provide.

Dear user, please read the following text to understand and become aware of how the information you provide will be treated by Cutipol.

 

1.Definition and responsible for processing

1.1 Personal data shall mean information of any nature and medium, including sound and image, concerning an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.

1.2 Cutipol is the entity responsible for the collection and processing of users' personal data, in particular for the categories of data collected, how they are processed and the purposes for which they are used.

 

2. Personal Data Collected and Purposes

2.1 Website access and navigation: with access to the website, a set of computer data is automatically collected, which is temporarily recorded in specific files, also being automatically deleted after a certain period. The collection of this data has exclusively technical purposes, such as connection configuration, system security, technical administration of the network and optimization of our site. The data we refer to are as follows:

1. IP address of the requesting processor;
2. Date and time of access;
3. Name and URL of the downloaded file;
4. Volume of the data transmitted;
5. Indication as to whether the transfer was successful;
6. Identification data of the browser software and operating system;
7. Web site from which you accessed our site;
8. Name of the Internet service provider.

 

2.2 During your visit to the website, CUTIPOL may collect personal data about you, including your name, address and telephone number (for example, when you fill out the contact form).

2.3 Contact form: If you wish to contact Cutipol directly through the website, you must fill in the form provided for this purpose, which can be found under "Contact". You will be asked for some personal data such as name and e-mail address, address and contact details. The collection of these data only aims to make it possible to respond to your contact and provide you with the information you need.

2.4 Create Registration: to create a registration on our website, we ask you for some personal data such as email address, address and VAT number, for the purpose of managing your eventual online orders and their delivery, as well as the applicable guarantees.

CUTIPOL uses third party services that may obtain information used to identify you. Links to the privacy policies of the service providers used by CUTIPOL:

• Google
• Facebook
• Stripe
• Klavyo
• Revolut
• Klarna

 

2.5 Newsletters: Cutipol offers the possibility of subscribing to a free newsletter service to visitors to its website. The purpose of this service is to bring to the attention of its subscribers relevant information within the areas of interest covered by the services provided by Cutipol. To be able to use this service you will necessarily have to provide your e-mail address. You may cancel your subscription to the newsletter service at any time by following the instructions at the bottom of each newsletter.

2.6 By using the CUTIPOL website, you agree to accept the terms and conditions of this Privacy Policy, as explained in this section of the website. If you do not accept the terms and conditions of this Privacy Policy, we request that you do not provide CUTIPOL with any data of a personal nature via this website.

2.7 The user guarantees that the personal data provided to CUTIPOL are true and becomes responsible for communicating any changes to them.

 

3. Period for conserving your data

The user's personal data will be kept for the time required to comply with legal obligations. In the absence of a specific legal requirement, the user's personal data will be stored and kept for 5 years after the user's last change, update or interaction with CUTIPOL. After this period, they will be deleted.

4. Provision of data to third parties

4.1 Unless otherwise specified, your personal data will not be disclosed to third parties without your explicit consent.

4.2 Your personal data may, however, be disclosed to third party service providers who process personal data on behalf of Cutipol, e.g. for website hosting, emailing, processing payments, shipping and deliveries, brand management and product promotions, answering questions about the services, sending information about new services and products.

4.3 In addition, your personal data may be disclosed to third parties in order to Satisfy requirements imposed by law or by competent governmental or judicial authorities; Satisfy requirements necessary to institute or sustain legal proceedings or the defense in a legal action;
Your personal data may also be disclosed to the police or judicial authorities in accordance with applicable laws and regulations and upon a formal request from the authorities for the purpose of preventing fraud against us (anti-fraud services).

5. Storage of your Personal Data

The personal data collected and processed by CUTIPOL are stored on servers with limited access, located in controlled facilities.

6. Data transfers abroad

The provision of certain services by CUTIPOL may involve the transfer of your data outside Portugal. In such a case, CUTIPOL will strictly comply with the applicable legal provisions, in particular with regard to determining the suitability of such country with respect to the protection of personal data and the requirements applicable to such transfers.
 

7. Data security and confidentiality

CUTIPOL aims to ensure the quality and integrity of the information provided by website users. To this end it has implemented the necessary measures, both technological and organizational, in order to keep information secure, including authentication systems / access control (login and password), use of firewalls and intrusion detection systems, registration of actions taken by CUTIPOL employees on personal data of customers or users.

8. Cookies

This website uses cookies to improve its service. Some cookies are essential to ensure the functionality provided, while others are intended to improve performance and user experience. You should not continue to access our website after the cookie alert if you do not agree to their use. 

9. Rights of Data Subjects

In accordance with the legislation in force, the User has the right to access and rectify their Data, as well as the right to request that it be deleted, oppose its processing and obtain its limitation or portability to the extent applicable. You may also object to your Data being used for the purpose of creating your customer profile; in this case, you will not be able to benefit from personalized offers or services. In addition, you may at any time request to stop receiving communications from us for marketing and advertising purposes. These rights can be exercised by contacting Cutipol directly,

• by mail: Cutipol factory, Lugar do Monte Apartado 4035, 4805-077 Caldelas
• by e-mail: [email protected]

 

10. Connection to social networks

We allow links to social networks, but we are not responsible for their privacy and security policies. We recommend that you check them.

These are links to social networks outside CUTIPOL that are subject to their own Privacy Policies. These networks may record information regarding users' activities on the Internet, including on our website.

We recommend that you review the terms of use and privacy policies of these social networks to learn exactly how they use the personal data of users, as well as the procedure for deleting or limiting the processing of such data.

 

11. Children

CUTIPOL does not knowingly collect personal data from children under the age of eighteen. If you are under the age of eighteen, do not provide us with personal data. If you believe that a child has given Cutipol personal data please contact us and we will make every effort to delete such personal data from our databases.

 

12. Applicable law

12.1 In the event of any dispute or claim of any nature related to this website, Portuguese law shall apply, notwithstanding any applicable conflict of laws. All actions or legal proceedings arising out of or relating to this Privacy Policy, its validity, application, compliance or non-compliance, or the subject matter of this Privacy Policy, shall fall under the jurisdiction of the Portuguese courts, and you consent and submit to the jurisdiction of these courts in the cases indicated. In case of dispute the consumer may resort to an entity of Alternative Resolution of Consumer Disputes (ADR).

Consumer Alternative Dispute Resolution (ADR) entities are the entities authorized to carry out mediation, conciliation and arbitration of consumer disputes in Portugal that are registered on the list of ADR entities provided for in Law no. 144/2015.

To consult the list of Alternative Dispute Resolution Entities click on http://www.ipai.pt/fotos/gca/i006245_1459446712.pdf
 

ODR

The European Commission, through Regulation (EU) n. No. 524/2013 of the European Parliament and of the Council, of 21 May 2013, created the ODR platform for the alternative resolution of disputes between consumers and traders concerning online sales or service contracts.

 

13. Updates to this Privacy Policy

This Privacy Policy is subject to change. The date this Privacy Policy was last updated may be found in the "Last Updated" legend at the top of this document. Changes to this Privacy Policy will be effective upon posting on the website.

Every payment method is subject to verification by CUTIPOL, which reserves the right to refuse to process a transaction, sale or shipment if it suspects fraud or illegal activity.