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BUYING GUIDE

DELIVERY
During the registration process at CUTIPOL User will be required to register or provide its personal address information.
The package will be delivered to the address stated as User delivery address. If User wishes CUTIPOL to ship the package to an alternative address, that address must be stated in the checkout process.
If the User wishes to send products to more than one address, he should place one order for each address. User will be charged for shipping on each order.
Erroneously communicated delivery addresses are the responsibility of the Buyer and can give rise to extra costs.
Products are only delivered in the countries for which the website indicates that delivery can be made. As far as possible the delivery of products will be made within the period that is indicated in the individual order confirmation. The mentioned delivery periods are not binding, but are given merely as an indication. Possible delays in delivery may under no circumstances give rise to cancellation of the purchase or to the payment of damages to the benefit of the Buyer, except in the event of intentional delay. We reserve the right to make partial deliveries. In the event of non-delivery of the goods, any sums paid by the Buyer shall be reimbursed without interest or other compensation.


PRICES AND PAYMENT
The price of each product is stated excluding shipping costs but including Portuguese VAT (23%).
All prices at CUTIPOL are stated and will be charged in EUR €.
CUTIPOL reserves the right to change prices of the products sold.
The prices of the products will, during the time of placing an order, be valid throughout that specifc process.
All transactions are encrypted and 100% secure.
Purchases on the CUTIPOL website can be made securely using BANK TRANSFER or PAYPAL.

SHIPPING CHARGES
Shipping charges will be added to the User order on the checkout process.
All orders to Portugal Continental are shipped by DHL and subject to the costs mentioned below:
• CUTLERY 4,00 EUR;
• OTHER ITEMS 10,00 EUR or 13,00 EUR;
• FREE SHIPPING in CUTLERY ORDERS ABOVE 200,00 EUR and FREE SHIPPING in OTHER ITEMS ORDERS ABOVE 100,00 EUR


The orders to the Portuguese Islands (Azores and Madeira) are subject to the cost mentioned below:
• MADEIRA 46,50 EUR or 48,50 EUR;
• AZORES 53,50 EUR or 55,50 EUR;
• FREE SHIPPING in CUTLERY ORDERS ABOVE 200,00 EUR and FREE SHIPPING in OTHER ITEMS ORDERS ABOVE 100,00 EUR


The INTERNACIONAL orders are shipped by DHL, and subject to the costs mentioned below:

EUROPEAN UNION
. until 50,00 EUR                 10,00 EUR
until 100,00 EUR               15,00 EUR
until 200,00 EUR               17,00 EUR
until 350,00 EUR               25,00 EUR
until 550,00 EUR               35,00 EUR
until 900,00 EUR               37,00 EUR
until 1450,00 EUR             40,00 EUR
above 1450,00 EUR          49,00 EUR

NORWAY, SWISS, ANDORRA, GIBRALTAR, LIECHENSTEIN
. until 50,00 EUR                 56,00 EUR
until 100,00 EUR               61,00 EUR
until 200,00 EUR               63,00 EUR
until 350,00 EUR               64,00 EUR
until 550,00 EUR               65,00 EUR
until 900,00 EUR               67,50 EUR
until 1450,00 EUR             70,00 EUR
above 1450,00 EUR          75,00 EUR

MALTA, CYPRUS, CZECH REPUBLIC, BULGARIA
. until 50,00 EUR                 25,00 EUR
until 100,00 EUR               49,00 EUR
until 200,00 EUR               74,00 EUR
until 350,00 EUR               80,00 EUR
until 550,00 EUR               88,00 EUR
until 900,00 EUR               97,00 EUR
until 1450,00 EUR           105,00 EUR
above 1450,00 EUR        114,00 EUR

EUA, KOREA, CANADA, ALBANIA, KAZAKHSTAN, KOSOVO, MACEDONIA, UKRANE, UZBEKISTAN
. until 50,00 EUR                 40,00 EUR
until 100,00 EUR               52,50 EUR
until 200,00 EUR               67,00 EUR
until 350,00 EUR               73,00 EUR
until 550,00 EUR               82,00 EUR
until 900,00 EUR               90,00 EUR
until 1450,00 EUR             99,00 EUR
above 1450,00 EUR        110,00 EUR

REST OF THE WORLD
. until 50,00 EUR                   50,00 EUR
until 100,00 EUR                 74,00 EUR
until 200,00 EUR                 89,00 EUR
until 350,00 EUR               100,00 EUR
until 550,00 EUR               116,50 EUR
until 900,00 EUR               132,00 EUR
until 1450,00 EUR             160,00 EUR
above 1450,00 EUR          200,00 EUR

Don’t see your country listed? Contact our customer service team so maybe we can arrange a special order.

The above rates will be automatically updated on the checkout of the order.
Shipping rates are not inclusive of import fees that could be charged when the package reaches Customer destination country.


EXTRA DUTIES AND CHARGES
For all countries inside the European Union (EU), prices include Portuguese VAT at 23%.
Users outside of the European Union (EU), will have the VAT charge removed in the checkout process.
Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes, which are levied once the package reaches Users country.

CUTIPOL shipments are made according to Incoterm Delivered Duty Unpaid (DDU), which means that CUTIPOL do not collect VAT, duties and/or taxes on orders to countries outside the EU and cannot predict wich particular charges may be. If Users do incur in any such additional charges they must be rendered in order for its package to clear customs. Please contact the local customs office for more information.
CUTIPOL ship orders with delivery duty unpaid. This means that import duties are excluded from the prices you see online and user may have to pay import duties upon receipt of your order or at a later date depending on your customs authority.


DELIVERY TIMES
Estimated delivery times:

•  PORTUGAL CONTINENTAL 1-2 working days;
•  AZORES E MADEIRA 2-3 working days;
•  EUROPA 1-2 weeks;
•  REST OF THE WORLD 1-2 weeks


ATENTION
Delivery times may be a little longer during sales or local/public holidays.
We are unable to redirect orders once items have been dispatched.
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or destination customs clearance.

 

DELIVERY STATUS
Once the package is shipped from CUTIPOL factory, we will send an email to the User with instructions on how to track and collect it.
For all orders, the shipping confirmation will include tracking number information. The user can track its package at www.tnt.comOnce that DHL courier requires a signature when delivering the goods, User or his representative will have to be present at specifed shipping address at the time of the delivery.

If the package is not successfully delivered to the User address due to a lack of cooperation from the User (wrong
telephone number, wrong address, absent at address, non-compliance with import regulations) as per the CUTIPOL  commercial agreement, the package may risk being sent back to Portugal at the User expense including any import fees that may be assessed upon re-entry to Portugal. These fees will be deducted from any eventual reimbursement.

UNCOLLECTED ITEMS
Shipping costs will not be refunded for uncollected items.
Return shipment for uncollected items may be subject to additional taxes, costs or charges levied by customs or
other parties, none of which will be refunded by CUTIPOL.

If it is not possible for CUTIPOL  to deliver the ordered goods, User has the right to cancel the order.
If the payment has been made in advance, the money will be refunded within 30 days.
In the event of late deliveries a new delivery date will be offered. If this is not suitable then User has the right to cancel the order.


RETURN POLICY 
If for any reason the User is not satisfed with an order, the item can be returned  within 14 DAYS from the date of delivery, for size exchange or refund.
All return shipping costs are to be paid by the User.
The user should send a registered letter to the CUTIPOL headquarters:  Lugar do Monte, Apartado 4035, 4805-132 Caldas das Taipas. CUTIPOL will then send an email to the user with the coordinates of the return.User should send the return with the courier indicated in the email sent by CUTIPOL.
Additional duties, taxes and/or any additional charge(s) that User may have, will not be refunded by CUTIPOL.

In case of return of the whole or part of the order CUTIPOL will refund the amount that User haspaid (excluding shipping charges).
Refunds will be processed as soon as returned items have been checked and accepted. 
Orders paid by Paypal or by bank transfer will be refunded to the original account.
For countries within the European Community (EC), VAT will be included in the refund.

Returns and exchanges must respecting the following conditions:
• Item(s) must not have been worn, altered in any way, and must not show any signs of use. 
• Items must be returned with all original packaging and other accessories  received with the order.
.Returns must be packaged in the CUTIPOL box.
• CUTIPOL reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions.
• CUTIPOL do not accept returns for storage chests of any type.
CUTIPOL will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.
 

DAMAGED IN TRANSIT/DEFECTIVE PRODUCTS
Returns of faulty items will only be accepted if the goods were faulty when delivered to the User. CUTIPOL
staff takes every effort to check all the goods thoroughly for any faults before shipping them.
CUTIPOL reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will
not be accepted as faulty.
Faulty items will be exchanged to the same type of product in the same size, subject to availability.
Requests of return of faulty goods must be made to CUTIPOL within 14 DAYS from the date of delivery.
CUTIPOL cannot offer a replacement to the User, he will have a refund to the original purchaser’s credit/debit card used for the order in question to the value of the item at the time of purchase.
 

FORCE MAJEURE
In case of Force Majeure, CUTIPOL obligations can be delayed. The contract between the User and CUTIPOL can, in such cases, be partially or fully terminated by either party.
Force Majeure is consider when an even as war, civil war, revolution, riot, governmental measures, strike, blockage, natural disasters or something similar happen.
In any of these cases CUTIPOL will do all that it can be done to solve the matter for the User as soon and entirely as possible.